abstract submission
Topics of Interest
- Services Marketing
- Interdisciplinary Service Research
- Service Operations Management
- Human Resource Management in Services
- Service Innovation
- Service Leadership
- Service Quality
- Customer Relationship Management
- E-services/Technology in Services
- Globalization of Services
- Management of Public and Non-profit Services
- Case Study in Services Marketing
- Customer/Consumer Experiences
- Innovative Methodologies for Service Research
- Service-dominant Logic of Marketing
- Servicescapes
- Developing Service Science
- Service Design
- Service Engineering
- Service Arts
- Service Sustainability
Important dates
- Submission of abstracts January 22, 2010
- Notification of acceptance February 12, 2010
- Submission of full papers (optional) March 26, 2010
Submission of Abstracts and Papers
The process of submission of Abstracts or Full Papers will be in two stages.
STAGE ONE: ABSTRACT SUBMISSION
All authors will be asked to submit an initial abstract of 200 words
In Times New Roman, 12 font, 1.5 spaced
Submitted online by 22 January 2009
All abstracts will then be considered for inclusion in the conference by members of the organizing committee. Successful applicants will be notified of acceptance by 12 February 2009.
STAGE TWO: FULL PAPERS SUBMISSION (optional)
Upon abstract acceptance, authors are offered the opportunity of submitting a full Paper. Full Papers should be submitted online by 26 March 2009 according to the ‘manuscript requirements’ contained in the ‘author guidelines’ for the Journal of Service Management.
There will be an award, donated by Emerald, for the best conference paper. The best papers will be considered for publication in Special Issues of the Journal of Service Management (JOSM) and Managing Service Quality (MSQ) that are dedicated to the SERVSIG International Research Conference.
abstract submission
