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CONFERENCE SCHEDULE



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THURSDAY, JUNE 17

18.00 - 20.00 Registration and Welcome Reception, Porto Palácio Hotel



FRIDAY, JUNE 18 - School of Engineering, University of Porto
PLENARY SESSIONS


08.30-09.00 Auditorium
Welcome,
 Lia Patrício, Conference Chair, Carlos Costa, Head, School of Engineering, University of Porto - Portugal

09.00-10.00 Auditorium
Service Science: Progress and Directions, Jim Spohrer, Director of IBM Global University Programs IBM - USA

10.00.10.30 Coffee-break

10.30-11.30 Auditorium
Convenient Hypermarkets, an Oxymoron? - Paulo Magalhães, CIO and Head of Innovation of the Retail Businesses,  Sonae, Portugal

PARALLEL SESSIONS

11.30-12.30 Special session

11.30-12.00 Parallel Sessions 1

12.00-12.30 Parallel Sessions 2

12.30-13.45 Lunch

PARALLEL SESSIONS

13.45-15.15 Special Session

13.45-14.15 Parallel Sessions 3

14.15-14.45 Parallel Sessions 4

14.45-15.15 Parallel Sessions 5

15.15-15.45 Coffee break

15.45-16.15 Parallel Sessions 6

16.15-16.45 Parallel Sessions 7

16.45-17.15 Parallel Sessions 8

19.30 Conference Dinner, Taylor’s Port Wine Cellars

 

SATURDAY - June 19

8.30-9.30 Auditorium
Service Innovation and the Science of Service: Cross-Disciplinary Research Opportunities, Mary Jo Bitner, Professor of Marketing and Pet Smart Chair, Academic Director, Center for Services Leadership, Arizona State University - USA

9.30-10.30 Auditorium
Service Design Research,  Birgit Mager, Service Design Professor, University of Applied Sciences, Cologne, Germany

10.30-11.00 Coffee Break

PARALLEL SESSIONS

11.00-12.30 Special Session

11.00-11.30 Parallel Sessions 9

11.30-12.00 Parallel Sessions 10

12.00-12.30 Parallel Sessions 11

12.30-13.45 Lunch


PARALLEL SESSIONS


13.45-15.15 Special Session

13.45-14.15 Parallel Sessions 12

14.15-14.45 Parallel Sessions 13

14.45-15.15 Parallel Sessions 14

15.15-15.45 Coffee break

15.45-16.15 Parallel Sessions 15

16.15-16.45 Parallel Sessions 16

16.45-17.15 Parallel Sessions 17

19.00 Optional event: Douro Cruise and Dinner