CONFERENCE SCHEDULE
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THURSDAY, JUNE 17
18.00 - 20.00 Registration and Welcome Reception, Porto Palácio Hotel
FRIDAY, JUNE 18 - School of Engineering, University of Porto
PLENARY SESSIONS
08.30-09.00 Auditorium
Welcome, Lia Patrício, Conference Chair, Carlos Costa, Head, School of Engineering, University of Porto - Portugal
09.00-10.00
Auditorium
Service Science: Progress and Directions, Jim Spohrer, Director of IBM Global University Programs IBM - USA
10.00.10.30
Coffee-break
10.30-11.30
Auditorium
Convenient Hypermarkets, an Oxymoron? - Paulo Magalhães, CIO and Head of Innovation of the Retail Businesses, Sonae, Portugal
PARALLEL SESSIONS
11.30-12.30 Special session
11.30-12.00 Parallel Sessions 1
12.00-12.30 Parallel Sessions 2
12.30-13.45 Lunch
PARALLEL SESSIONS
13.45-15.15 Special Session
13.45-14.15 Parallel Sessions 3
14.15-14.45 Parallel Sessions 4
14.45-15.15 Parallel Sessions 5
15.15-15.45 Coffee break
15.45-16.15 Parallel Sessions 6
16.15-16.45 Parallel Sessions 7
16.45-17.15 Parallel Sessions 8
19.30 Conference Dinner, Taylor’s Port Wine Cellars
SATURDAY - June 19
8.30-9.30 Auditorium
Service Innovation and the Science of Service: Cross-Disciplinary Research Opportunities, Mary Jo Bitner, Professor of Marketing and Pet Smart Chair, Academic Director, Center for Services Leadership, Arizona State University - USA
9.30-10.30 Auditorium
Service Design Research, Birgit Mager, Service Design Professor, University of Applied Sciences, Cologne, Germany
10.30-11.00 Coffee Break
PARALLEL SESSIONS
11.00-12.30 Special Session
11.00-11.30 Parallel Sessions 9
11.30-12.00 Parallel Sessions 10
12.00-12.30 Parallel Sessions 11
12.30-13.45 Lunch
PARALLEL SESSIONS
13.45-15.15 Special Session
13.45-14.15 Parallel Sessions 12
14.15-14.45 Parallel Sessions 13
14.45-15.15 Parallel Sessions 14
15.15-15.45 Coffee break
15.45-16.15 Parallel Sessions 15
16.15-16.45 Parallel Sessions 16
16.45-17.15 Parallel Sessions 17
19.00 Optional event: Douro Cruise and Dinner
